Dress Policy
**This Policy Covers Dress Purchases Only for Funky Grunge Boutique!
Delivery
When will I get my order?
Usually, it takes 5-7 business days to fulfill an order, after which it’s shipped out. The shipping time depends on your location but can be estimated as follows:
● USA: 10-14 business days
● International: 10–20 business days
Where will my order ship from?
217 Wrangler Drive, Coppell, Texas 75019
**Please note this return address is for dress returns ONLY. Do not send handmade or resale items to this address.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do? Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Stop by your neighbors in case the courier left package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at contactfunkygrungeboutique@gmail.com with your order number.
Orders
How do I track my order?
You’ll receive a tracking link via email when your order ships out. It can take up to 48 hours for tracking info to show up in your carrier's system. If you have any questions about your tracking or shipment, drop us a line at contactfunkygrunge@gmail.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email at contactfunkygrungeboutique@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
**You will need to cover any extra shipping costs.
Returns
What’s your return policy?
If there’s something wrong with your order, and it is approved, the dress will be shipped back to this address:
217 Wrangler Drive, Coppell, Texas 75019
Please let me know by contacting me at contactfunkygrungeboutique@gmail.com
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at contactfunkygrungeboutique@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at contactfunkygrungeboutque@gmail.com within a week of receiving your order. Include yourorder number and photos of the mislabeled item, and we’ll send you a new one or issue a refund!
Thank you, Funky Grunge Boutique!